title_icon4Last Updated: 2025

Privacy Policy

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Effective date: August 13, 2025

This Privacy Policy explains how Renovate Genie (“Renovate Genie,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards Personal Information when you use our websites and services, including renovategenie.ai and our web application at app.renovategenie.ai (collectively, the “Services”). By using the Services, you agree to this Privacy Policy.

Who we are.
Renovate Genie
7800 Preston Road, Suite 107, Plano, TX 75024
Phone: +1 (888) 714-8518
Email: [email protected]

1) Information We Collect

A. Personal Information you provide

We collect the information you provide directly to us when you use the Services, request quotes, or contact us:

  • Name

  • Email address

  • Phone number

  • Home/Property address

  • Property details (e.g., property type, size, condition, renovation needs, materials or service preferences)

  • Communication preferences (e.g., consent to receive updates/marketing)

These data elements reflect the information requested/used by our website and quoting flows.

B. Automatically collected data

When you access or use the Services, we may automatically collect:

  • Device identifiers, IP address, browser type, operating system

  • Pages viewed, links clicked, referring/exit pages, session timestamps

  • General location derived from IP (city/region level)

  • Cookies, local storage, and similar technologies (see Cookies & Tracking)

C. Information from service providers and partners

We may receive limited information from hosting, analytics, CRM, communications, or payment vendors (where applicable) in order to operate and support the Services.

2) How We Use Personal Information

We use Personal Information to:

  • Provide and operate the Services, including generating renovation estimates/quotes, scheduling, and project communications

  • Create and manage accounts, respond to inquiries, deliver customer support

  • Improve and secure the Services, including analytics, debugging, and fraud prevention

  • Personalize content and recommendations

  • Send administrative communications (service notices, policy updates)

  • Send marketing communications (only if you’ve opted in), with opt-out available at any time

  • Comply with legal obligations and enforce our agreements

3) AI-Generated Outputs & Accuracy

Parts of the Services use AI to help estimate and plan renovation projects. AI-generated content may be incomplete or contain inaccuracies and should be validated before making decisions. Use of AI outputs is at your discretion.

4) Legal Bases for Processing (EEA/UK users)

Where GDPR or UK GDPR applies, we rely on these legal bases:

  • Performance of a contract (to deliver the Services you request)

  • Legitimate interests (to secure and improve the Services, prevent fraud, analyze usage)

  • Consent (for marketing emails/SMS and certain cookies)

  • Legal obligation (to comply with applicable laws)

5) How We Share Information

We do not sell Personal Information. We share only as needed to operate the Services:

  • Service providers/Processors (e.g., hosting, analytics, CRM, email/SMS delivery, payments, customer support)

  • Professional advisors (legal, accounting) under confidentiality

  • Business transfers (merger, acquisition, or asset sale)

  • Legal compliance and protection (to comply with law, enforce terms, or protect rights, safety, and property)

6) Data Retention

We retain Personal Information only as long as necessary for the purposes in this Policy (e.g., providing the Services, complying with legal obligations, resolving disputes, and enforcing agreements), after which we securely delete or anonymize it.

7) Your Privacy Rights

Depending on your location, you may have rights such as:

  • Access to the Personal Information we hold about you

  • Correction of inaccurate or incomplete data

  • Deletion (erasure) of your data

  • Portability of your data

  • Restriction or objection to certain processing

  • Withdrawal of consent where processing is based on consent

To exercise your rights, contact us at [email protected] or at the postal address above. We may verify your identity before fulfilling requests.

California (CCPA/CPRA)

California residents have the rights listed above plus the right to limit certain sensitive data uses and the right to non-discrimination for exercising rights. We do not sell Personal Information.

Virginia/Colorado/Connecticut/Utah and similar U.S. laws

State privacy laws may grant similar rights. We will honor applicable requests consistent with those laws.

EEA/UK

You also have the right to lodge a complaint with your local data protection authority if you believe we’ve not handled your data in accordance with law.

8) Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Services, remember preferences, and analyze usage. You can adjust cookie settings in your browser; disabling certain cookies may affect functionality.

9) Children’s Privacy

Our Services are not directed to children under 18, and we do not knowingly collect Personal Information from them. If you believe a child has provided us Personal Information, contact us and we will delete it.

10) Data Security

We employ reasonable and appropriate administrative, technical, and physical safeguards designed to protect Personal Information. However, no system is 100% secure, and we cannot guarantee absolute security.

11) International Data Transfers

If you access the Services from outside the United States, your information may be processed in countries that may not provide the same level of data protection as your home jurisdiction. Where required, we use appropriate safeguards (e.g., standard contractual clauses).

12) Third-Party Links

The Services may link to third-party sites or services. We are not responsible for their privacy practices. Review their policies before providing personal data.

13) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Effective date” and, where appropriate, provide additional notice. Your continued use of the Services after the update indicates acceptance.

14) Contact Us

Questions about this Privacy Policy or your Personal Information?
Email: [email protected]
Phone: +1 (888) 714-8518
Renovate Genie, 7800 Preston Road, Suite 107, Plano, TX 75024.

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